This text will help students develop the skills to perform a wide variety of office procedures in various settings by upgrading levels of thinking from knowledge to comprehension and finally, to application. Revisions that appear in this ninth edition are reflective of developments in technology and the constantly evolving role of the administrative assistant.

 

KEY TOPICS:

Human Relations;Diversity and International Business Relations; Management of Work, Time, and Resources;Research and Reference Sources;Organization Structure and Office Layout;FrontLine Reception; Office Technology;Web Tools and Security;Incoming and Outgoing Mail;Project Management;Information Management'Travel Arrangements;Meetings and Conferences;Business Communication;Office Commerce and Record Keeping;Employment Strategies;Professional Development

 

MARKET:

Appropriate for Office Procedures courses.

Administrative Procedures for the Canadian Office  helps students develop the skills they need to perform a wide variety of office procedures in a variety of settings. Students are encouraged to upgrade their level of thinking from basic knowledge to comprehension and finally application. 
Working in a global economy makes it essential for administrative professionals to develop knowledge of broad business practice, which is why the 10e places a greater emphasis on diversity understanding, and the concepts surrounding organizational structure, climate, and culture. There is also an increased focus on emerging technologies, an exploration of varied employability requirements and new content on human resource functions, equity standards, and management and leadership concepts. 

By (author): Lauralee Kilgour By (author): Edward Kilgour By (author): Marie Rutherford By (author): Blanche Rogers By (author): Sharon Burton By (author): Nelda Shelton

Part I The Working Environment
Introduction A Career as an Office Professional
Chapter 1 Human Relations
Chapter 2 Diversity and International Business Relations
Chapter 3 Management of Work, Time, and Resources
Chapter 4 Research and Reference Sources
Chapter 5 Organization Structure and Office Layout

Part II Office Services
Chapter 6 FrontLine Reception
Chapter 7 Office Technology
Chapter 8 Web Tools and Security
Chapter 9 Incoming and Outgoing Mail
Chapter 10 Project Management
Chapter 11 Information Management
Chapter 12 Travel Arrangements
Chapter 13 Meetings and Conferences
Chapter 14 Business Communication
Chapter 15 Office Commerce and Record Keeping

Part III The Future of the Administrative Assistant
Chapter 16 Employment Strategies
Chapter 17 Professional Development